Shipping police & Returns
📦 Shipping & Returns
At [Soul&Josie], we’re committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below:
1. Processing Time
- All orders are processed within 2-15 business days] (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped, along with tracking details (if available).
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
-
Estimated delivery timeframes:
- Domestic Shipping: [2-15business days]
- International Shipping: [7-15business days] (may vary by location)
-
- Delivery delays can occasionally occur due to carrier issues, customs, or peak seasons.
3. Shipping Locations
- We currently ship to [list countries/regions].
- If your location is not listed, please contact us at [your support email] and we’ll do our best to assist.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number (if available).
- You can track your order directly through our website or the carrier’s site.
5. Customs, Duties & Taxes (International Orders)
- [Soul&Josie] is not responsible for any customs fees, import duties, or taxes applied to your order.
- These charges are the customer’s responsibility and may vary depending on your country’s regulations.
6. Lost, Damaged, or Delayed Packages
Returns accepted within [25days] (items must be unused and in original packaging)
- We are not responsible for delays caused by the carrier or incorrect shipping details provided by the customer.
- If your package is lost or arrives damaged, please contact us at [our support email] within [48h] of delivery, and we will help resolve the issue.
7. Contact Us
For questions about shipping, please reach out:
📧 [soulbluessuccessful@gmai.com]
📞 [5616152001]